Free Delivery On All Orders To The Uk & USA.

FAQs


Q: How can I order from you?

A: Thank you for choosing us and your interest in our products. If you are confused about how to place your order or you have difficulties navigating on our page, please follow the steps below:

On the page 

1) Click the ' Menu ' on the top left and select the category of your liking,
2) Click the product you would like to purchase,
3) Select the desired colour and size, then click ‘Add to cart’,
4) Click the ‘My cart’ button, apply the discount code if you have one, then click ‘Check out’.
5) Fill in the requested information, press ‘Continue' to shipping method’ press ‘Continue to payment method’, select your preferred one and click ‘Complete Order’,
6) Please be attentive when filling your email address, we will send your order confirmation and tracking number there later.
7) You have placed  your order successfully.

 

Q: When will my order arrive?

A: See the corresponding answer in the Shipping Policy section.

 

Q: Where are you from?

A: We are a UK based online exclusive shop. We ship our products to the UK and USA and the shipping is free.

 

Q: Is there a local shop where I can check your merchandise in person?

A: At the moment, we don’t have any physical shops in any country. We’re a fully functional online shop. Orders are placed directly on our website.

 

Q: What is the method of payment?

A: 1. Paying with PayPal:

With PayPal, you can send payment quickly and securely online.

Through PayPal, you can pay with credit card, debit card, or bank account balance.

Once your order is submitted, you will be redirected to PayPal’s site where you could make the payment. Payment is traceable. You can trace the status of your payment using your PayPal account.Payment does not require you to use your credit card online (you can transfer directly from your bank account, it is safely encrypted through PayPal’s server), which limits the risk of unauthorized use.

When you place an order with Paypal you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password.

  2. Paying with Credit Cards:

You may still check out even without a PayPal account. To do so, please click on “Checkout” and you’ll be redirected to a secure page where you can enter your credit card information.

 

Q: How can i make a return?

A: See the corresponding answer in the Returns Policy section.

 

Q: Is it possible to pay in other currency than GBP?

A: Every payment is executed through bank transactions, therefore the currency exchange is automated and fixed to the exchange rate of the National Bank. You can change the currency view in the top right corner of the screen. This is informative only, at the checkout it’ll display the amount in GBP.

 

Q: Why does the shipping begin several days after I have placed my order?

A: After we receive your order, we conduct control checks in order to ensure the product’s quality prior to shipment. The processing time varies depending on the specific product with the average processing time being approximately 3 - 5 days; however, it can also be affected by the item’s stock status.

 

Q: Can I leave a review once I've received my order?

A: Yes, we have a Site review page and a Product review.

Site reviews are found if you click the Menu button on the top left and there you will see the review category. 

Product reviews can be found on every product. Just scroll all the way down on the Product page and there you will be able to read and leave reviews.